PRIVACY POLICY

1. Who We Are (Data Controller)

This Privacy Policy applies to www.procarcoding.com (the "Site"), operated by [Full Name], trading as Pro Car Coding ("we", "us", "our"). We are the data controller for the personal data described below, within the meaning of Regulation (EU) 2016/679 ("GDPR").

Contact Us
Service area: Europe

2. Scope

This policy applies to visitors and customers of the Site, including those located in the European Union and European Economic Area ("EU/EEA"). By using the Site, you acknowledge that you have read this Privacy Policy.

3. Personal Data We Collect

CategoryExamples

Identity and contact dataName, email address, phone number, billing country

Vehicle and device dataVehicle make, model, year, VIN, radio/multimedia unit serial number

Verification data (only if requested)Photo of the radio unit, photo of the VIN plate, vehicle registration document (you may redact data not needed for verification)

Order and payment dataOrder details, amount, transaction ID, payment status (we do not store full card details)

Technical dataIP address, browser type, device information, pages visited, timestamps

Communication dataMessages sent via forms, email, or other channels

Consent recordsTime and content of your acceptance of the Terms and the withdrawal waiver

We do not intentionally collect special categories of personal data (such as health or biometric data). Please do not send us such data.

4. How We Collect Data

We collect data directly from you (forms, orders, emails), automatically through the Site (cookies and similar technologies, server logs), and from payment providers (payment confirmation).

5. Purposes and Legal Bases

PurposeLegal basis (GDPR)

Generate and deliver your radio code; process orders and paymentsArt. 6(1)(b) contract

Customer support and communicationArt. 6(1)(b) contract; Art. 6(1)(f) legitimate interests

Fraud, theft and abuse prevention; ownership verificationArt. 6(1)(f) legitimate interests (protecting us, our customers and third parties from unlawful use)

Keeping proof of order, delivery and consent; defending legal claims and chargebacksArt. 6(1)(f) legitimate interests; Art. 6(1)(c) legal obligation

Tax, accounting and legal complianceArt. 6(1)(c) legal obligation

Site security, performance and improvementArt. 6(1)(f) legitimate interests

Analytics and non-essential cookiesArt. 6(1)(a) consent

Marketing emailsArt. 6(1)(a) consent (or Art. 6(1)(f) for similar products where permitted by law)

You may object to processing based on legitimate interests at any time (see Section 14).

6. Fraud Prevention and Automated Checks

To protect against stolen-vehicle misuse and payment fraud, we may apply risk checks (for example, mismatched countries, repeated orders, or invalid serial numbers). We do not make decisions producing legal or similarly significant effects solely by automated means without human review. If your order is flagged, you may contact us to have it reviewed manually.

7. Recipients of Your Data

We share data only as necessary with:

Payment service providers
Hosting, website and infrastructure providers (including Wix)
Email and communication service providers
Analytics providers (only if you consent)
Professional advisers (accountants, lawyers) under confidentiality
Public authorities, law enforcement, or courts where legally required or where we reasonably suspect unlawful activity, including vehicle theft

We do not sell your personal data. Our providers act as processors under data processing agreements or as independent controllers under their own policies (for example, payment providers).

8. International Transfers

Some providers may process data outside the EU/EEA. In such cases, we rely on a European Commission adequacy decision or on the European Commission's Standard Contractual Clauses (SCCs), together with supplementary measures where necessary. You may request information about the safeguards by emailing us.

9. Retention

DataRetention period

Order, payment and invoice recordsUp to 6 years after the order (accounting, tax and legal claims)

Ownership verification documents and photosDeleted within 12 months after order completion, unless needed for a pending dispute, fraud investigation or legal claim

Support communications24 months after last contact

Consent and delivery logsUp to 6 years

Marketing dataUntil you withdraw consent, then a suppression record only

Cookie and analytics dataAs stated in the Cookie Notice

After these periods, data is deleted or anonymized. Longer retention may apply if required by law or to establish, exercise or defend legal claims.

10. Security

We apply appropriate technical and organisational measures, including encrypted connections (HTTPS), access controls, and the use of reputable providers. No system is completely secure, and we cannot guarantee absolute security.

11. Data Breaches

If a breach is likely to result in a risk to your rights and freedoms, we will notify the competent supervisory authority and, where required, you, without undue delay as required by Articles 33 and 34 GDPR.

12. Cookies

We use cookies and similar technologies as described in our Cookie Notice. Non-essential cookies are used only with your consent.

13. Marketing Communications

We send marketing emails only where you have consented or where permitted by law. You can unsubscribe at any time through the link in each email or by contacting us. Order-related notifications will still be sent.

14. Your Rights

Under the GDPR you have the right to:

Access your data (Art. 15)
Rectify inaccurate data (Art. 16)
Erase your data in certain cases (Art. 17)
Restrict processing (Art. 18)
Data portability (Art. 20)
Object to processing based on legitimate interests or direct marketing (Art. 21)
Withdraw consent at any time, without affecting prior lawful processing (Art. 7)
Not be subject to solely automated decisions with significant effects (Art. 22)

We may retain data where necessary to comply with legal obligations or to establish, exercise or defend legal claims, even after an erasure request.

15. How to Exercise Your Rights and Complain

We may need to verify your identity. We respond within one month (extendable by up to two further months for complex requests, as permitted by law), free of charge unless requests are manifestly unfounded or excessive.

You also have the right to lodge a complaint with the supervisory authority in the EU/EEA member state of your habitual residence, place of work, or place of the alleged infringement. A list of authorities is available at https://www.edpb.europa.eu/about-edpb/about-edpb/members_en. We would appreciate the chance to address your concerns first.

16. Obligation to Provide Data

Providing the data marked as required at checkout is necessary to enter into the contract and generate your code. Without it, we cannot fulfil your order.

17. Children

Our services are intended for persons aged 18 or older. We do not knowingly collect data from minors and will delete such data if discovered.

18. Changes

We may update this policy. The current version is always published here with the "Last updated" date. Material changes will be highlighted on the Site.

19. Contact Us

Trading as Pro Car Coding

PRIVACY POLICY​