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Privacy Policy

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Pro Car Coding ("Site", "we", "us", "our") values the privacy and security of the personal data of visitors and customers ("you", "user") of www.procarcoding.com ("Site"). This Privacy Policy explains what personal data we collect, why and how we process it, who we share it with, and what your rights are.

By using our Site, you agree to the practices described in this Privacy Policy.

 

1. Data Controller

For the purposes of applicable data protection law (including the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018 ("DPA 2018")), the data controller is Pro Car Coding.

 

2. Personal Data We Collect

To provide our services, we may collect the following personal data:

  • Identity and contact information: first and last name, email address, phone number

  • Vehicle information: your car's make, model, year, and the serial number or VIN of the radio/multimedia unit — required to generate the radio code you request

  • Payment information: order amount and transaction record (we do not store your card details; payments are processed securely through our third-party payment provider)

  • Technical data: IP address, browser type, device information, site browsing data, and data collected through cookies

  • Communication records: messages you share with us via contact forms, email, or other channels

 

3. How We Collect Personal Data

Your personal data is collected electronically when you fill out forms on our Site, place an order, make a payment, contact us, or browse the Site, either automatically or based on information you provide directly.

 

4. Purposes of Processing

We process the personal data we collect for the following purposes:

  • To accurately generate the vehicle radio code you requested and deliver it to you

  • To receive, process, and fulfill your order, including payment

  • To respond to your customer support requests and communicate with you

  • To maintain the security, functionality, and performance of the Site

  • To comply with our legal obligations and resolve potential disputes

  • To send promotional and informational emails, where you have given your consent

 

5. Lawful Basis for Processing

Under the UK GDPR, we rely on the following lawful bases to process your personal data:

  • Performance of a contract: Where processing is necessary to fulfill our contract with you (e.g., fulfilling your order and delivering your radio code).

  • Legal obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.

  • Legitimate interests: Where processing is necessary for our legitimate business interests (e.g., maintaining site security and improving our services), provided that your rights and freedoms do not override those interests.

  • Consent: Where you have given clear and explicit consent for us to process your personal data for a specific purpose (e.g., subscribing to marketing emails). You can withdraw your consent at any time.

 

6. Sharing and International Transfer of Personal Data

Your personal data may be shared with the following parties, only to the extent necessary to provide our services:

  • Payment providers that process your transactions securely

  • Our site hosting and infrastructure provider (Wix)

  • Public authorities, law enforcement, or regulatory bodies where legally required

International Transfers: As we use third-party service providers (such as Wix), your data may be transferred to and stored in countries outside the United Kingdom. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are implemented, such as using specific International Data Transfer Agreements (IDTAs) or Standard Contractual Clauses (SCCs) approved for use in the UK.

We never sell your personal data or rent it out to third parties for marketing purposes.

 

7. Data Retention

Your personal data is retained for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once these periods expire, your data is securely deleted, destroyed, or anonymized.

 

8. Data Security

We take appropriate technical and organisational measures to prevent unlawful processing, accidental loss, alteration, or unauthorised access to your personal data. However, no method of transmission over the internet or electronic storage is 100% secure.

 

9. Cookies

Our Site uses cookies to improve user experience, analyze site traffic, and remember your preferences. You can manage or disable cookies through your browser settings or via our cookie banner. Note that some features of the Site may not function properly if you disable all cookies.

Third-party analytics tools such as Google Analytics, or apps added through the Wix App Market, may have their own cookie and data collection policies. We recommend reviewing the relevant third party's own privacy policy.

 

10. Your Communication Preferences and Withdrawing Marketing Consent

Where you have given your consent, we may send you promotional emails about offers, discounts, and updates. You may opt out of such marketing communications at any time by clicking the "unsubscribe" link in our emails or by sending a request to [your email address]. Opting out does not affect mandatory notifications related to your active orders.

 

11. Children's Personal Data

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that data promptly.

 

12. Your Legal Rights

Under the UK GDPR and DPA 2018, you have the following rights regarding your personal data:

  • The right to be informed about how your data is being used.

  • The right of access to request a copy of the personal data we hold about you (Subject Access Request).

  • The right to rectification to request the correction of incomplete or inaccurate data.

  • The right to erasure (the "right to be forgotten") to request the deletion of your data under certain circumstances.

  • The right to restrict processing to object to or restrict the processing of your data.

  • The right to data portability to request the transfer of your data to another organization or to you.

  • The right to object to the processing of your personal data, including direct marketing.

  • Rights in relation to automated decision-making and profiling.

 

13. How to Exercise Your Rights and Lodging a Complaint

To exercise any of the rights listed above, please submit a written request to [your email address]. We respond to all legitimate requests within one calendar month and do not charge a fee for this service.

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint at any time with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

 

14. Changes to This Policy

This Privacy Policy may be revised from time to time to reflect changes in applicable UK law or updates to our services. The current version will always be published on this page with the revision date.

 

15. Contact Us

If you have any questions or feedback about this Privacy Policy, please contact us:

Last updated: 23.05.2022

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