STORE POLICIES (Refunds, Cancellations & Delivery)

1. Nature of Products
All products are digital services. No physical goods are shipped. These the Policies form part of our Terms and Conditions.
 
2. Delivery
• Codes are delivered electronically to the email address you provided and/or on the Site, within the timeframe stated at the time of order.
• Delivery time may vary by vehicle brand and code availability.
• Please check your spam/junk folder. If you do not receive your code, Contact us.
 
3. Cancellation Before Delivery
You may cancel your order before the code has been generated or delivered by us. We will issue a full refund.
 
4. When You Are Entitled to a Refund
You are eligible for a refund (or, at our discretion, a corrected or re-issued code) if:
• We are unable to provide a code for your radio or vehicle;
• The code does not work because of an error on our side, after we have re-checked and, where possible, re-issued it;
• The service was not delivered within a reasonable time and we cannot deliver it.
 
5. When Refunds Are Not Available
• The code does not work because the information you submitted was incorrect, incomplete or mistyped;
• Change of mind after the code has been delivered;
• The order was cancelled or refused due to suspected fraud, theft or unlawful use, or failure to provide requested proof of ownership;
• Lockouts or damage caused by you entering the code incorrectly or repeatedly;
• Incompatibility arising from manufacturer restrictions outside our control, where we made a good-faith attempt to supply a code.
• If the warranty seal on the radio is broken.
 
6. Incorrect Information
If you entered wrong details, you may submit corrected information. We may charge a reasonable re-processing fee, which will be communicated before processing.
 
7. How to Request a Refund or Report a Problem
Contact Us within 14 days of delivery with:
 
1. Your order number and the email used for the order
2. Vehicle make, model and year
3. A clear photo of the radio unit showing the serial number
4. A short description of the issue
We aim to respond within 3 business days. We may ask for additional information or verification.

8. Refund Processing
Approved refunds are issued to the original payment method within 14 days of approval. Your bank may need additional time to display the refund.

9. Statutory Rights
Nothing in these Store Policies limits your mandatory legal rights as a consumer, including any legal guarantee of conformity for digital content and services.